Refund policy

Last updated: October 4, 2026

This Refund Policy applies to purchases of digital products from Zaeloria Brands LLC through zaeloria-beauty.com. Because our products are delivered electronically, there is normally no physical item to return.

1. 14-day satisfaction guarantee

Unless a product page states otherwise, we offer a voluntary 14-day satisfaction guarantee. You may request a refund within 14 calendar days of the order date by contacting support@zaeloria-beauty.com and providing your order number and the email address used at checkout.

2. Digital access and download issues

If you do not receive your download email, cannot access the file, receive a corrupted file, or experience another delivery problem, contact us first. We will make reasonable efforts to resend the file, provide a working copy, or restore access. If we cannot reasonably resolve a verified delivery problem, we will provide an appropriate refund.

3. Duplicate charges

If the same order is charged more than once, contact us with the relevant order and transaction information. Confirmed duplicate charges will be refunded to the original payment method.

4. Unauthorized transactions

If you believe a purchase was made without your authorization, contact us promptly. We may request information reasonably necessary to investigate the transaction and may coordinate with the applicable payment provider. Nothing in this policy limits rights you may have with your card issuer or payment provider.

5. How refunds are issued

Approved refunds are issued to the original payment method used for the purchase unless another method is required by law. After we submit a refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear on your statement.

6. Exchanges

Because our products are digital, a physical exchange is not required. If you purchased the wrong guide, contact support@zaeloria-beauty.com within 14 days and we will review whether an exchange, replacement access, account credit, or refund is appropriate.

7. Abuse and fraudulent requests

We may decline a refund request where there is reasonable evidence of fraud, materially false information, repeated abuse of the refund process, unauthorized redistribution of our digital content, or other misuse, subject to applicable law. Legitimate consumer rights remain unaffected.

8. Chargebacks and payment disputes

If you have a problem with an order, we encourage you to contact us first so we can investigate and attempt to resolve the issue promptly. Nothing in this Policy prevents you from exercising rights available through your card issuer, payment provider, or applicable law.

9. Statutory rights

Our voluntary 14-day satisfaction guarantee is separate from any mandatory consumer rights that apply in your jurisdiction. Where local law provides additional cancellation, refund, or digital-content remedies that cannot be waived, those rights continue to apply.